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As a business owner myself, as well as previous experience as a Hospitality Manager, Head Chef and Recruitment Consultant I have been in many situations where I have had to employ new staff. The ultimate goal of course is to find the employee with the ability, skills and attidude to deliver what ever it is you need them to do. Unfortunitly these do not often come hand in hand and as the employer what do you do if you find yourself in a situation where you have to settle for someone your not quite sure about?

Skills or Attitude? Do you employ someone who you know has the skills to do the job but feel they don't have their heart in it, or do you take a chance on someone with a possitive attitude who you hope can come up to speed with the skills for the job, and do you as the employer have time to train a new staff member?

For me, attitude wins every time. We are in the Hospitality business afterall and if you have an employee with the wrong attitude towards hard work its never going to happen. You can teach a chef to create a dish but you can't make them want to do it. This is especially true for Waiting Staff and Bar Staff, these are your representatives to customers and with the wrong attitude it will only reflect badly on you and your business.